Frequently Asked Questions

What are your freight charges?

Express Australia Post packages will be used for all shipments. Each is calculated on the size and weight of product purchased. The shopping cart will determine the cost.

What is Return Policy?

We are happy to exchange goods puchased, however shipping costs are not refundable.  If there is an exchange the customer pays for shipping both ways. We must be notified within 2 working days if good are being sent back and we must receive the merchandise within 10 working days. We are not responsible for lost or stolen returns.  We strongly suggest insuring your return item or ship via a carrier with tracking capability. There may be a 10% restocking fee on returns.

PLEASE NOTE WE DO NOT TAKE RESPONSIBILITY FOR ORDERS THAT ARE THE WRONG SIZE. If you are in doubt, please visit the store to try the goods on before purchase. 

If in stock allow a minimum of 2-3 days for delivery. No overseas orders. Express Post deliveries within Australia to most destinations will be received 1-2 days after leaving the shop. Shipping charges are based on the current Australia Post fees and charges.

Please note that due to health regulations we cannot accept returns on Hosiery or Underwear.

PLEASE SHIP ALL RETURNS TO:  Shop 9 / 3-9 Spring St, Chatswood, Sydney, NSW Australia, 2067

Do you have a loyalty scheme?

Our loyalty scheme has been running very successfully now for over 3 years and allows  our regular in store customers a cash amount to spend on next purchase when they have filled their loyalty card. Conditions apply, please contact the store to find out more.

What credit cards do you accept?

What credit cards do we accept.   Mastercard /Visa also Direct Deposit BSB 062140 Acc 00316436 Nth Shore Ballet Centre. Send details of the deposit (name, order number, contact number) by fax on 02 94123560 or email to enquiries@northshoreballetcentre.com.au.

What do I do if I can’t find an item I am looking for on the website?

If you are looking for something in particular that is not listed on our site, just call us or send an e-mail. We have access to all the major manufacturers and the most current styles. We will be happy to try and help with anything you need. North Shore Ballet Centre staff are very knowledgeable about all your dancewear needs and will give you our best price.

What if the item I ordered is not in stock?

If the item you ordered is not in stock, it should be available for delivery in 1-2 weeks.  There are some cases where an item is on back-order from the manufacturer. These items can take 2-6 weeks to be delivered.  We will do our best to give you an estimated delivery date based on the information we receive from the manufacturer.  You may cancel a backorder anytime before it is shipped.

What does it mean if my item is on backorder?

Although we have quite a bit of stock on hand, there are occasions when an item is not available from the manufacturer at the time of order. The item is then placed on backorder and we will contact you to give you an estimated delivery date based on the information from the manufacturer. You can decide at that time to keep the order active or cancel the item. Back orders can take 2-6 weeks to be delivered to you.`